Privacy policy

Effective Date: 15th August, 2023


At SmiloShine®, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect the personal data we collect from visitors ("Visitors") of our website ("Website") and from individuals who register as Preferred Customers ("Customers"). Please take a moment to read and understand this policy, and contact us at info@smiloshine.com if you have any questions or concerns.


How We Collect Personal Data from Website Visitors:


We collect personal data through your use of our Website in various ways:

  • You may submit personal data and information through communication channels on the "Contact Us" webpage, such as email addresses, telephone numbers, or online forms.
  • We use cookies or similar technologies to collect Website usage information. Cookies are data files placed on your device when you visit websites. We do not allow third parties to place cookies on your device. However, please note that disabling cookies may impact certain Website features.

Types of Personal Data We Collect from Visitors


Through cookies, we collect website usage information, IP addresses, browser type, and operating system. For online purchases, we may collect payment information and data related to product preferences and purchasing behavior. Additionally, through communication channels, we collect contact details, such as name, email address, postal address, telephone number, and fax number, and other data related to inquiries or comments.


How We Collect Personal Data from Customers


As a Customer registering with SmiloShine®, we collect the following personal data:

  • Contact information (e.g., name, postal or email address, fax number, phone number)
  • Date of birth
  • Login information (username, Connect ID, password)
  • Payment information (bank account or credit card numbers)
  • Product preferences, purchasing habits, purchasing history, and spending behavior
  • Communication preferences


How We Process Personal Data from Customers:

We process personal data to:


  • Manage your registration as a Customer
  • Create and manage your online account
  • Address your comments or inquiries
  • Process your product or service orders
  • Communicate with you
  • Operate and improve our services
  • Perform accounting, auditing, billing, and collection activities
  • Comply with legal obligations and industry standards

How We Share Personal Data:


We do not sell, rent, or trade your personal data. 


We share personal data with:

  • Entities within the SmiloShine® group as required
  • SmiloShine® Direct Retailers/Sellers for product communication
  • Processors providing us with Infrastructure, Platform, Software-as-a-Service solutions, software development, record management, or marketing services
  • Government authorities or third parties when required by law or necessary to protect rights and safety.

How We Protect Personal Data:


We implement technical and organizational security measures to protect personal data against unauthorized access, disclosure, or use.


How Long We Retain Personal Data:


We store personal data only as long as necessary to fulfill the purposes for which we collect it, unless required otherwise by law.


Links to Other Websites:


Our Website may contain links to third-party websites with different information and privacy practices. We are not responsible for such practices and encourage you to review their privacy statements.


Updates to this Privacy Policy:


SmiloShine® may change this Privacy Policy at any time. The updated policy will be effective upon posting.


Your Rights:


Under applicable law, you have the right to access, correct, erase, or restrict your personal data processing. You may withdraw consent, object to processing, and request data portability. Please contact us at info@smiloshine.com for any requests or concerns.


Contact Us:


For questions or inquiries about this Privacy Policy, to update your information, or exercise your rights, contact us at info@smiloshine.com. If you are unsatisfied with our response, you may lodge a complaint with a supervisory authority.